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A young woman can be seen in the foreground. She has a headset with a microphone on and is smiling. She seems to be listening to someone. In the background is a larger building with a large glowing TUI logo.

O2C Contact Center Executive (Finance Call Center)

Location: 

Sousse, TN, 4011

Workplace:  Hybrid
Type of contract:  Permanent
Working time:  40
Job ID:  129724

  

Join our TUI Global Business Services Team in Sousse as  Order to Cash Contact Center Executive and provide excellent service and problem solution to German-speaking and global customers, retail agencies and internal partners within TUI. 

 

 

While applying for this position, please, attach your CV in English!

 

ABOUT THE JOB 

 

  • Answer customer (B2C) & retail agency (B2B) queries and claims via phone and email, such as process feedback & inquiries in reaction to payment reminders, process requests to change payment method, provide payment overview upon request, change of master data
  • Respond to credit card inquiries 
  • Process and redeem vouchers
  • Support collection service process
  • Monitor and reconcile incoming payments 
  • Support decision-making by providing ad-hoc reports as required

 

ABOUT YOU

 

  • Excellent written and verbal communication skills, both in German and English. 
  • Previous experience in the Order to Cash processes (O2C) or customer service roles preferred
  • University degree in Accounting, Finance or Business advantageous
  • Exceptional analytical skills
  • Proficient in using MS Outlook and MS Excel
  • Highly service oriented and responsive
  • Working knowledge of SAP advantageous

 

ABOUT OUR OFFER

 

  • Working in the leading global tourism group: we thrive by working within intercultural environments, where you’ll have opportunities to work with international projects and teams.
  • Mobile working and flexible working hours: We believe that work is something you do, not where you go. Our offer: our TUI Ways of Working (hybrid working) & TUI Workwide (Working from abroad).  
  • Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.
  • Personal benefits: We offer attractive remuneration, generous company discounts, extensive health & wellbeing offers and much more.

 

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit OUR DNA.


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