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A young woman can be seen in the foreground. She has a headset with a microphone on and is smiling. She seems to be listening to someone. In the background is a larger building with a large glowing TUI logo.

Flight specials

Lieu: 

Casablanca, MA

Domaine d'expertise:  Compagnie aérienne
Contrat:  CDI
Durée hebdomadaire du travail:  44
Référence:  131027

We are looking for a new colleague with a passion for customer contact and travel. As a Flight

Specials Specialist you must be able to respond well when challenging problems arise.

 

ABOUT OUR OFFER

  • You process seat reservations in case of aircraft changes and inform the customer of this;
  • You process manual seat reservations for passengers with special assistance (children traveling alone, passengers with reduced mobility, etc.)
  • You process requests for flights with TUI Fly regarding:
    • Extraordinary Baggage
    • Medical requests and oxygen
    • Dangerous Goods (transport of batteries, weapons, etc.)
    • Transport of manual and electrical equipment
    • Request for adapted rooms or transfer for passengers with reduced mobility
  • Quickly and correctly handle these changes and problems before departure

 

  • If necessary, you look for a suitable alternative;
  • You are responsible for handling files in order to quickly offer customers a suitable solution/answer and to guarantee high customer satisfaction;
  • Informing and advising the departments involved;

Following a shift in the flight program, a number of flights are being changed and the previously

made seat reservations must be placed on the new device.

You will receive a request for a passenger with reduced mobility who would also like an adapted

room and transport.

The request you made 2 days ago for an adapted room is unfortunately no longer available in the

desired hotel. …


Segment de l’offre d’emploi: Electrical, Engineering

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