Assistant IT Manager

Competitive salary and benefits as standard. 

Permanent contract provided with 25% local social security contribution. 

Additional reward models include financial,health & wellbeing, and lifestyle. 

Hotel accommodation provided with full living package. 

Working within a fast-growing international hotel company within the world’s leading tourism group. 

We promote career development with wide range of international opportunities across our business with an exceptional approach to your learning - access to free learning platforms & language lessons. 

Supporting the IT Manager in the planning, maintenance, monitoring, and smooth operation of all IT systems and infrastructure across the resort. 

Managing and maintaining reliable wired and wireless network connectivity, including troubleshooting network, Wi-Fi, switching, and connectivity issues. 

Supporting servers, Windows systems, Active Directory, DNS, DHCP, file services, storage, system updates, and other core IT services. 

Providing technical support for hotel systems including PMS, POS, IPTV, digital signage, telephone/PBX, door-lock systems, CCTV, Wi-Fi, and other hospitality technology. 

Providing timely technical support to hotel colleagues and troubleshooting hardware, software, printer, email, network, user-access, and device-related issues. 

Monitoring and supporting cybersecurity, system patching, endpoint protection, security alerts, data protection, and company IT security requirements. 

Assisting with IT projects, system upgrades, infrastructure improvements, new technology deployments, and hotel technology installations. 

Coordinating with IT vendors, suppliers, contractors, and service providers to ensure technical issues are followed up and resolved on time. 

Supporting the IT team, maintaining accurate technical documentation and system records, and providing guidance to junior IT team members when required. 

Ensuring IT operations provide reliable and secure technology services that support efficient hotel operations and positive guest experience. 

Bachelor's degree or diploma in Information Technology, Computer Science, Information Systems, or a related field. 

Experience in IT, preferably within a 5* hotel, resort, hospitality, or similarly demanding operational environment. 

Strong knowledge of networking, servers, Windows systems, Active Directory, DNS, DHCP, cybersecurity, and IT infrastructure. 

Knowledge of hospitality systems such as PMS, POS, IPTV, door-lock systems, CCTV, PBX, and hotel integrations will be an advantage. 

Strong troubleshooting and problem-solving skills with the ability to work independently and take ownership of issues. 

Good customer service, communication, interpersonal, and teamwork skills. 

Organized and able to coordinate and prioritize multiple tasks while maintaining operational standards. 

Capable of handling pressure and resolving technical issues effectively. 

Proactive in identifying potential IT problems before they affect hotel operations. 

Professional, reliable, and willing to learn new technologies and systems. 

Able to work flexible hours when required by hotel operations. 

Relevant professional certifications will be an advantage.