Front Office Manager

Join TUI Hotels & Resorts as Front Office Manager in Croatia located in Dalmatia. You will be responsible for managing the daily operations of the front office department, ensuring smooth and efficient guest services from arrival to departure. You will oversee the front office team, maintain high service standards, optimize room allocation and reservations, and collaborate closely with other departments to deliver an outstanding guest experience.

All applicants must be fluent in both English and Croatian. Due to work permit restrictions, applicants must be from a European Union country. Applications open until Monday 27th October. This vacancy may close early if a high volume of applications is received so please apply early to avoid disappointment.

ABOUT OUR OFFER

• Competitive salary and benefits as standard
• Health and wellbeing support in five key areas – financial, health, social, community and career
• Career development opportunities across the global TUI BLUE hotel portfolioA supportive and structured onboarding process
• A dynamic and collaborative work environment

ABOUT THE JOB

• Organizes the work of the reception department
• Responsible for the business performance of the reception department, service quality, and departmental costs
• Fully familiar with all reception procedures and accountable for their implementation by all reception staff
• Familiar with TUI brand standards within the scope of work
• Establishes staff schedules and shift patterns for the reception team and maintains attendance records
• Accountable for managing reception staff work schedules while ensuring efficient control and optimization of departmental labor costs

ABOUT YOU

• High school diploma (SSS)
• Minimum of three years managerial experience in a hotel front office
• Excellent command of at least two foreign languages, both spoken and written (English and German preferred)
• Outstanding communication skills, composure, and experience in professionally resolving conflict situations
• Experience in team management
• Excellent computer skills (Opera system preferred)
• Proficiency in MS Office

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TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.