Operations Specialist

Join our Cruise Operations Team in Boston as an Operations Specialist overseeing Shorex operations and helping deliver exceptional shoreside experiences for cruise travelers.

The role will be published until November 25th, 2025.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You'll provide operational support to the Regional Operations Manager in the provision of transfer and shore excursion services.
• We need you to ensure last minute operational changes are managed in detail and suppliers receive and confirm all updates.
• The role involves overseeing and managing operational incidents, while reviewing that there is no impact in the delivery of operations, maintaining continuous communication with both internal and external stakeholders.
• You will collate all operational information in a timely and efficient manner for invoicing and post operation reporting.
• Monitoring that the terms and conditions of excursions and transfers meet the quality and operations standards agreed is a key responsibility.
• The position includes coordinating tour guide assignments based on operational needs and handling other ad-hoc tasks as required.
  

ABOUT YOU

• You have excellent communication skills, both verbal and written in English.
• Excel proficiency is essential for managing operational data effectively.
• Being able to work in a flexible manner (including different work shifts) is necessary for this role.
• We're looking for someone who can solve problems independently and embrace our digital culture.
• Adapting easily to a variety of changes to ways of working and quickly learning new skills will be crucial for your success.
• Being a collaborative team player who displays the TUI values & behaviors is important to us.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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