Port Delivery Agent

Join our Operations & Delivery team as a Port Delivery Agent in Brisbane, where you'll play a key role in coordinating our casual staffing pool and ensuring seamless turnaround operations. From publishing staffing schedules to being one of the go-to contacts on the ground, you’ll help deliver exceptional service and operational excellence. This is your chance to be part of a global team that thrives on precision, teamwork, and creating memorable travel experiences.

Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.

If you have got the right to work in Australia and speak English, keep on reading! 

ABOUT OUR OFFER 

• A job at TUI offers more than your basic salary which already starts at 61.300 AUD gross per year.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.    
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.   
• We offer a seasonal contract (5 months), but either way you can level up your career with growth opportunities tailored to your unique skills and expertise. 

ABOUT YOU

• You have knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business.  
• You are a confident decision maker, even when working under pressure. 
• You have a pro-active guest service mindset with a clear focus on quality and efficiency.
• Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required.
• You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.  
• Excellent communication skills, both verbal and written, in English.
• A valid driver's license is required

ABOUT THE JOB

• You will be the key contact for our casual staffing pool for any questions related to their staffing assignments.
• Responsible for publishing our casual staff schedules.
• Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service.
• Handling and arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process and controlling operations.
• Handling correspondence with clients together with the Terminal Supervisor/ Team Manager.
• Closing all invoicing and data loading procedures.
• Keeping constant contact, reserving, and updating providers accordingly.
• Liaise with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries.
• The position involves days of operation in the port, early starts and work during some weekends.
• Handle lost and found enquiries.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

The closing date for applications is the 14th of November 2025.