Customer Sales & Service Advisor | Dutch & English Speaking

Join us as a Customer Sales & Services Advisor in Casablanca, where you'll be the friendly voice and helpful hand guiding our global customers through their travel journey, solving problems, and creating those brilliant moments that make holidays unforgettable.

Fluency in both Dutch and English, spoken and written, is a mandatory requirement for this position. Applications that do not meet both language requirements cannot progress through the recruitment process. 

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.

ABOUT THE JOB

• You'll be the primary point of contact for TUI customers throughout their booking journey, providing exceptional support via all communication channels and creating seamless, enjoyable experiences.
• We need you to actively sell TUI products and services, spotting opportunities to cross-sell and up-sell whilst managing new bookings where required.
• You'll handle rebookings, amendments, cancellations, and enquiries with confidence, working directly with service providers and through our reservation system.
• Investigating and resolving customer questions and complaints is key, and you'll do this with professionalism and a solution-focused approach.
• Managing payments, updating customer records, and handling all booking documentation will be part of your daily routine.
• You'll support both our direct customers and B2B and B2C stakeholders, building brand trust and enhancing loyalty through positive experiences.

ABOUT YOU

• You're fluent in both Dutch and English, with strong verbal and written communication skills in both languages to support our diverse customer base.
• You bring excellent customer service skills with a genuine focus on achieving customer satisfaction.
• Demonstrable problem-solving abilities and attention to detail are essential to your success in this role.
• You're confident juggling multiple customer contacts and tasks across various systems simultaneously.
• Proven ability to work collaboratively as a team player with customers and colleagues is what we're looking for.
• You're comfortable complying with established procedures and quality standards whilst staying up to date with travel products and services.
• Flexibility to work variable shift patterns including evenings and weekends is required.

Our recruitment process includes an online assessment, language tests, a pre-recorded video interview, and a final interview. Candidates who successfully complete each stage will be invited to proceed to the next step in the process.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.