A young woman can be seen in the foreground. She has a headset with a microphone on and is smiling. She seems to be listening to someone. In the background is a larger building with a large glowing TUI logo.

Finance Call Center Agent - temporary summer support, TUI Musement Business Services (MMBS)



Workplace:  Remote
Type of contract:  Temporary
Working time:  40
Job ID:  86425

Join our MM Business Services Team in Sousse as MMBS Finance Call Center Agent and provide excellent service and problem solutions to German-speaking and global customers, retail agencies and internal partners within TUI.


How you will make an impact

There are many ways for you to get involved:


- Answer customer (B2C) & retail agency (B2B) queries and claims via phone and email, e.g.:

   - Process feedback & inquiries in reaction to payment reminders

   - Process requests to change payment method

   - Provide payment overview upon request

- Change of master data

- Respond to credit card inquiries

- Process and redeem vouchers

- Support collection service process

- Monitor and reconcile incoming payments

- Support decision-making by providing ad-hoc reports as required


What you will bring

There is more than one way to the perfect fit – here are some of the ideal things:


- Excellent written and verbal communication skills, both in German and English.

- Previous experience in the Order to Cash processes (O2C) or customer service roles preferred

- University degree in Accounting, Finance or Business advantageous

- Exceptional analytical skills

- Proficient in using MS Outlook and MS Excel

- Highly service-oriented and responsive

- Working knowledge of SAP advantageous

TUI and you 


- Be a valued team member of TUI, the No.1 global and socially aware travel company 

- Career opportunities spanning 49 countries & 115 destinations 

- Free global learning programmes including language lessons 

- Additional local benefits according to the employing entity of the job available   


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