Executive Assisstant Manager | Rooms Division | Zanzibar

The Executive Assistant Manager, Rooms Division provides leadership and direction across all Rooms operations, including Front Office, Housekeeping, Laundry, Engineering and Guest Services.

The role is responsible for delivering exceptional guest experience, driving profitability, leading teams, and ensuring consistent quality and brand standards.

ABOUT THE OFFER

• Permanent contract with competitive salary and benefits.
• Accommodation provided on-site with full board in the main restaurant.
• Annual return airfare every 12 working months for expatriates.
• Access to TUI Learning Hub, language lessons and continuous development.
• Career opportunities within a leading international tourism group.

ABOUT THE JOB

• Lead and oversee all Rooms Division operations to ensure operational excellence and guest satisfaction.
• Drive and monitor daily quality processes, guest feedback analysis and service recovery.
• Partner with the General Manager to implement operational policies, budgets and performance targets.
• Lead, coach and develop department heads and teams through effective communication and performance management.
• Optimise staffing, cost control, inventory and payroll in line with occupancy and business needs.
• Manage complex guest issues professionally, ensuring timely and effective resolution.
• Ensure compliance with health, safety, security and emergency procedures across the Rooms Division.

ABOUT YOU

• Minimum 10 years’ hotel experience, including at least 5 years in a Rooms Division managerial role.
• Degree or diploma from a reputable hotel or hospitality school preferred.
• Proven experience across multiple Rooms Division functions within resort or hotel operations.
• Strong leadership, communication and people development skills.
• Solid financial acumen with experience in budgeting, forecasting and cost control.
• Guest-focused with excellent problem-solving and decision-making abilities.
• Experience with Property Management Systems (Opera preferred).
• Resilient, flexible and comfortable working in a fast-paced, high-volume resort environment.
• International experience within five-star or luxury hotels is an advantage.

TUI BLUE is the global flagship hotel brand of the TUI Group, offering contemporary hotels in exceptional locations that combine local character, modern design and high-quality service. Our hotels blend individual and all-inclusive experiences, supported by innovative concepts, regional cuisine and BLUEF!t® sport and leisure facilities.

As part of the world’s leading tourism group, TUI creates unforgettable holiday experiences for millions of guests worldwide.
We value diversity and encourage individuality; your uniqueness helps shape the future of travel.

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