Operations and Port Delivery Agent

Join our global TUI Intercruises Operations & Delivery Team in Copenhagen as an Operations and Port Delivery Agent. You will be responsible for delivering smooth Port Operations (Turnaround & Shorex), delivery of port services and all related logistics. You will also be responsible for communicating booking updates with our suppliers including pre-agreed Cruise Ship port calls as required.

Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.

If you have got the right to work in Denmark and speak English, keep on reading!

ABOUT OUR OFFER 

• A job at TUI offers more than your basic salary which already starts at 336.000 DKK  gross per year.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.   
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.  
• We offer a seasonal contract (full-time), but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU 

• Ideally have experience in the Cruise Port and/or Tour Operations business.  
• Flexible working in shift patterns (Monday-Sunday) for successful 24/7 cruise operation.
• Experience and confident working with diverse teams with a keen drive to deliver excellent results. 
• Confident with Microsoft Office programs, in particular Excel.
• Can solve problems independently and/or make suggestions how to improve ways of working and drive our digital culture. 
• Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics. 
• Excellent communication skills, both verbal and written in English is required for this role. Other European languages would be advantageous.

ABOUT THE JOB

• Ensure pier operational changes on the spot are managed to the detail and suppliers receive last minute changes or requests.  
• Maintain continuous communication with the cruise ships and both internal and external stakeholders, including Port Authorities. 
• Planning Turn Around and Shorex Hub in cooperation with the different Hubs (Scheduler, Turn Around, and Shorex Hub).
• Monitor any operational changes on the spot and ensure consistent contact with suppliers providing them with all last minute changes and requests. 
• Deliver and collect all information of the operation in a timely and efficient manner for invoicing purposes.
• Act as a point of contact with each port supplier and relevant port agencies to ensure a smooth operation. 
• Track and complete the accounting for each tour settlement, guides payments and supplier invoices.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know. 

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