Port Delivery Team Manager

Join our Customer Operations Team in Port Canaveral, FL as a Port Delivery Team Manager, where you'll play a pivotal part in ensuring seamless port operations, including turnaround and shorex services.

The role will be published until September 24th, 2026.

ABOUT OUR OFFER

Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You'll lead and manage a team of direct reports to ensure efficient and effective port operations, with a focus on smooth collaboration and coordination across teams.
• Maintaining clear and continuous communication with cruise ships, internal teams, external stakeholders, and Port Authorities is key to facilitating operations.
• We need you to oversee and manage any operational incidents, ensuring minimal disruption to service delivery.
• You'll handle last-minute operational changes at the pier, ensuring that suppliers are promptly informed and prepared.
• Ensuring the appropriate level of staffing and resources to meet the specific needs of each operation falls under your responsibility.
• Managing multiple strategic priorities while overseeing daily logistics is part of what makes this role exciting.

ABOUT YOU

• Proven experience in leading teams to achieve results in port or cruise operations.
• You're comfortable driving change and adaptable to ambiguity or setbacks.
• Strong problem-solving skills with a proactive approach to improving processes and embracing digital solutions come naturally to you.
• You have excellent verbal and written communication skills in English; fluency in a local language is a plus.
• You must hold or be eligible to obtain a valid TWIC card, have a valid driver's license, access to a vehicle, and be available to work weekends and holidays as required.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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