Customer Sales & Service Agent - Norwegian Speaking (Oslo)

Are you passionate about sales, have service in your DNA, and want to be part of TUI’s future journey? We’re looking for a full-time Norwegian-speaking Customer Sales & Service Agent to join our Nordic Customer Centre in Oslo. You’ll help customers fulfil their holiday dreams via phone, chat, and social media – always with a smile and a solution.

Closing date: 19 September 2025

ABOUT OUR OFFER

• Personal benefits: Attractive compensation package including travel perks, extensive health & well-being support, and more.
• Flexible working: We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: Opportunities for intercultural collaboration and participation in global projects and teams.
• Community: Contributing to meaningful sustainability and social impact initiatives worldwide through the TUI Care Foundation.

ABOUT THE JOB

• Guide customers to the right holiday product across phone, chat, and social media.
• Handle all customer contacts with empathy, energy, and a strong service mindset.
• Resolve service-related queries efficiently and professionally.
• Thrive in a fast-paced, target-driven team environment.
• Contribute actively to team and individual KPIs.
• Engage in continuous learning and development via the TUI Learning Hub.
• Work scheduled shifts including daytime, Saturdays, and holidays.
• Represent the TUI brand and deliver a seamless customer experience.

ABOUT YOU

• Fluent in Norwegian and English – other Nordic languages are a plus.
• Passionate about sales and motivated by clear goals.
• Positive, flexible, and solution-oriented mindset.
• Comfortable working independently in a dynamic environment.
• Tech-savvy and quick to learn new systems.
• Experience from travel or customer service is a plus – or simply a seasoned traveller.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.