Port Delivery Team Manager

Lead the planning, preparation, supervision and continuous improvement of port and shore excursion operations across assigned destinations/ports, coordinating teams, agents and suppliers to deliver safe, seamless and high-quality services that meet cruise client requirements, drive profitability and support business growth. 

This is a locally employed position. You must have the right to live and work in Greece before applying. 

ABOUT OUR OFFER

• Competitive salary and benefits as standard.
• Career progression opportunities in more than 50 countries worldwide. 
• Develop yourself as part of a friendly, richly diverse and virtual international team.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.  
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.  

ABOUT THE JOB

• Plan and deliver all port operations (shore excursions/turnarounds) within the assigned ports/region, ensuring service levels and client agreements are met. 
• Coordinate and lead local operations teams (team leaders, agents and seasonal/casual staff); set objectives, coach performance, and ensure recruitment and training readiness for each season. 
• Standardize ways of working across destinations and ensure teams have strong operational and product knowledge to consistently deliver the highest service standards. 
• Manage planning and resource allocation (current and future needs), including dispatch organization and supplier selection (transport, guides) to optimize profitability per call.  
• Build and maintain strong relationships with cruise clients, port/destination representatives, suppliers and authorities; act as an out-of-hours contact as required.
• Coordinate with Supply and Commercial teams on pricing, proposals and new product development; provide operational feedback and support bids and implementation activities.   
• Ensure operations changes at the pier are managed to the detail and suppliers receive last minute changes or requests.
• Ensure accurate and timely administration (post-operation documentation, data loading, invoicing closure) and prompt follow-up on operational issues, complaints and corrective actions. 
• Provide hands-on operational support during peak/congested dates, disruptions (e.g., strikes) and emergencies, including travel to destinations when needed.

ABOUT YOU

• Proven experience in customer-focused operations/destination management, ideally within the cruise or port services environment.
• Strong people leadership skills: able to plan resources, motivate teams, manage performance, and deliver results through others.
• Commercial awareness and analytical approach to balance service quality, product innovation and cost effectiveness (profitability per call, margins, OKRs/action plans).   
• Excellent stakeholder management and communication skills; able to build relationships with cruise clients, suppliers, authorities and internal teams.
• Resilient and adaptable problem solver, comfortable leading change and providing hands-on support during disruptions and peak operations.   

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.