Spa Manager | Curaçao | EU / Caribbean Nationals

This role is being recruited on behalf of a TUI franchised hotel partner. The successful candidate will be employed directly by the franchisee.

Join as Spa Manager where you will oversees all aspects of Spa operations to ensure a smooth, efficient, and profitable business. This includes managing staff, handling finances, maintaining the facility, and ensuring high-quality customer service.  Also responsible for implementing marketing strategies, managing inventory, and ensuring compliance with health and safety regulations. 

Applications will close on or before Sunday 12th July.

ABOUT OUR OFFER

• Attractive local salary as standard
• Housing either on site or close to the hotel is provided (Single accomodation)
• Company pension/social security provided
• Initial relocation support 
• Paid return flights every 12 months (Expats)
• Meals and soft drinks during working hours
• 50% colleague discount on all other food and drink and use of hotel facilities
• Exceptional approach to learning with career development opportunities provided.

ABOUT THE JOB

• Responsible of the efficient operation of the spa. In the event of guest complaints, will effectively carry out service recovery to insure guests satisfaction.
• Guest Experience & Quality
• Team Development & Performance
• Knowledge of all facilities and services offered by the Spa including type of treatments and services available as well as their selling status, and benefits of all package’s plans, wellness plans and special promotions.
• Oversee the management of guest history and profiles.
• Conduct site inspection and ensure all details in place ready for daily operations.
• Keeping abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Oversee shift transitions, staff allocation, and service readiness 
• Monitor departmental budgets, control costs, and drive profitability 
• Cross-Department Collaboration
• Conduct facility inspections and coordinate with Engineering for maintenance 
• Excellent organizational and communication skills

ABOUT YOU

• Proven experience in similar role in luxury Spa for a minimum of 2 years
• Excellent managerial skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experienced in using IT systems on various platforms
• Strong communication skills
• Able to live in a remote location for extended periods of time and travel on single status.

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