O2C (Accounts Receivables) Agent

Joining our TUI Global Business Services (TGBS) Team, you will be part of the Global Finance Business Services' centralisation strategy, working closely with a multicultural team.

Within this role you will be involved with the Account Receivables activities, manage a dedicated portfolio of customers, and work closely with internal and external stakeholders delivering excellent service and supporting financial controls as well as providing timely, comprehensive and accurate financial information back to the business.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more. 
• Work location: This role is based in our office in Novation City, Sousse, Tunisia.  
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment. Flexible working schedule is 2 to 3 days per week in the office. 
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions. 
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams. 
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation. 

ABOUT THE JOB

• Monitor and operate appropriate systems, processes and controls to identify and collect debt.
• Initiate defined measures in accordance with service agreements and guidelines, monitor deadlines and follow-ups. Carry out individual value adjustments, prepare write-off documents, file claims, create manual invoices/credit notes.
• Reconcile open client balances during the collection process, check credit balances and initiation of refunds.
• Work collaboratively with the AR department and endure invoices are delivered to the customers.
• Maintain excellent relations with external and internal stakeholders and coordinate the posting and allocation of all receipts.
• Ensure customer are set-up on relevant systems accurately and in a timely manner.
• You will be involved in day-to-day investigation and resolution of queries and escalation to manager in a timely and professional manner.
• Ensure that the Internal and External Audit requirements are followed in your daily work.
• Maintain strong relationships with stakeholders and suppliers, communicate effectively, and propose improvements of any identified issues on customer accounts will be further tasks of your role.
• Undertake other adhoc activities as deemed necessary.

ABOUT  YOU

• Education/Studies
  • Business University degree advantageous 
  • Excellent level of English and Spanish is mandatory, both written and verbal
• Professional Experience
  • Previous experience in AR department, administration, supplier or customer management
• System Knowledge
  • Ability to use MS Office tools such as Word, Outlook and Excel
  • ERP (enterprise resource planning) experience in SAP and Asterix/Atlas would be advantageous
• Skills and Competencies
  • Communication and influencing skills
  • Someone with proven numeric skills and accounting acumen
  • Someone with a methodical, organized approach towards the execution of the assigned tasks

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.