Customer Service Advisor - Crystal

At Crystal, we don’t just sell holidays—we create unforgettable mountain experiences. As part of TUI, we’re passionate about helping our customers discover the magic of the mountains, from first time skiers to seasoned experts.Join us and be part of a team that shares a love for travel, adventure, and delivering exceptional customer experiences.

This role is available on home working or hybrid basis (working from our Surbiton office). 

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts and special offers
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Excellent rates with foreign exchange and discounts with retailers
• Discovery day – time to spend working at a local charity or community
• Pension scheme and life assurance

ABOUT THE ROLE 

• Provide outstanding customer service across phone, chat, and digital channels
• Manage a high volume of customer enquiries efficiently and professionally
• Share your destination and product knowledge to help customers make informed decisions
• Solve customer issues with empathy and a positive, solution focused mindset
• Work collaboratively to achieve team and individual performance targets
• Maintain booking details and comply with company policies and data protection requirement

About You

• Flexibility to work varied shifts (including evenings and weekends) between 8am–9pm, 7 days a week
• Excellent communication skills – both written and verbal
• Strong numerical ability and attention to detail
• Team player who's also confident working independently
• Highly organised and self-motivated
• Customer focused with genuine empathy
• Proactive problem solver who takes ownership
• Commitment to learning and personal development

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.