BLUE Guide Digital Guest Experience

Join TUI Hotels & Resorts as BLUE Guide Digital Experience responsible for overseeing a software-driven system, often an app or interactive screen, that provides personalized, 24/7 assistance to guests, offering information, directions, personalized offers, and handling service requests through various digital channels. Digital host enhances the guest experience by providing immediate, tailored support, freeing up human staff, and creating new opportunities for upselling and improving customer satisfaction at TUI NBlue Bahari Zanzibar.

Due to work permit restrictions, applicants must already have the right to live and work in Zanzibar. Applications open until Monday 27th October. This vacancy may close early if a high volume of applications is received so please apply early to avoid disappointment.

ABOUT OUR OFFER

• Competitive salary and benefits as standard.
• Permanent contract provided with 25% local social security contribution.
• Additional reward model including financial, travel, health & wellbeing, and lifestyle.
• Working within a fast-growing international hotel company within the world’s leading tourism group.
• We promote career development with wide range of international opportunities across our business with an exceptional approach to your learning - access to free learning platforms & language lessons.

ABOUT THE JOB

• Sharing and follow-up of any guest’s feedback regarding the hotel services and performance
• Anticipating and fulfilling guest requests and exceeding their expectations
• Successful complaint management, ensuring high guest satisfaction
• Promoting the BLUE App and explaining its functions & features
• Hosting activities in a welcoming and open manner
• Increasing positive guest feedback; actively promoting online reviews, Customer Satisfaction Questionnaires, etc.
• Positive representation of the TUI BLUE brand
• Offers a modern, convenient, and digital-first experience that meets the expectations of the guests.

ABOUT YOU

• Bachelor’s degree or equivalent in, Hospitality, Tourism and or related field.
• Minimum 2-4 years of experience in Guest relations area, Digital experience, preferably in a 4 or 5-star hotel environment.
• Excellent communication skills
• Multitasking skills
• Time-management and organisational skills
• Team player.
• Service-oriented mindset.
• Fluent in more than two languages basics will be Swahili and English. French and German will be considered an asset.

TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.