Hotel Credit Controller

Join TUI Hotels & Resorts as the Credit Controller where you will oversee all aspects of the accounts receivable function, ensuring effective credit risk management, timely collections, and strong collaboration with both internal departments.

Reporting to the Financial Controller, the Credit Controller plays a key role in maintaining the financial health of the property while upholding our service standards.

Hotel: TUI BLUE Bahari Zanzibar, Kiwengwa, 3498 

Applications open until Tuesday 25th November. 

ABOUT OUR OFFER

• Competitive salary and benefits as standard.
• Permanent contract provided with 25% local social security contribution.
• Additional reward model including financial, travel, health & wellbeing, and lifestyle.
• Working within a fast-growing international hotel company within the world’s leading tourism group.
• We promote career development with wide range of international opportunities across our business with an exceptional approach to your learning - access to free learning platforms & language lessons.

ABOUT THE JOB  

• Build travel agents relationships and understand all payment terms
• Ensuring the Aging of Debtors is kept under control, with regular reporting and proactive follow-up.
• Post/allocate bank transfers/credit notes/journals in accounting system daily.
• Process credit card payments and payment batches.
• Reconciling the debtors’ accounts and keeping it up to date.
• Collaborating with internal departments, including Sales, Front Office, and Reservations, to address inquiries and resolve payment issues.
• Conducting and leading monthly credit meetings with relevant departments.
• Preparing aging reports and analyzing accounts receivable data during month-end closings.
• Managing the collections process, following up with travel agents to ensure timely payment of outstanding balances.
• Identifying and mitigating credit risks, escalating issues when necessary.
• Resolve any travel agent queries or disputes
• Achieving monthly collection targets
• Supervising and training the Accounts Receivable team, fostering a culture of excellence, compliance, and service.
• Carrying out any other duties reasonably assigned by the Financial Controller.

ABOUT YOU  

• Degree in Finance, Accounting, or a related field.  
• Proven experience as a Credit Manager or in a similar role, preferably within a high-end hotel or international hospitality brand.  
• Strong knowledge of credit control, accounts receivable management, and financial analysis.  
• Proficiency in Microsoft Excel and hotel finance systems (Opera, ERP).  
• Experience working with financial software and reporting tools.  
• Strong understanding of internal controls, audit requirements, and risk management.  
• Excellent organizational and analytical skills.  
• Excellent communication skills spoken and written in English.  

TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.